Informacje prawne
Where can I use Apple Pay?
You can use Apple Pay in stores, on the web, and in apps. JUse Apple Pay wherever you see the Apple Pay or contactless payment symbol.
How can I add my Keewe card to Apple Pay?
To add a Keewe card to Apple Pay, just open the Wallet page of your Pliant mobile app and select your card. Then tap on the “Add to Apple Wallet” button at the bottom of the page and follow the instructions from there.
Alternatively, you can add a Keewe card directly via the Apple Wallet app on your Apple device. Here’s how to get started:
-On an iPhone, open the Wallet app and tap the “+” sign.
-For an Apple Watch, open the Apple Watch app on your iPhone and select “Wallet & Apple Pay,” then tap “Add Credit or Debit Card.”
-On an iPad, go to Settings, open “Wallet & Apple Pay,” and select “Add Credit or Debit Card.”
-On a MacBook Pro with Touch ID, go to System Preferences, select “Wallet & Apple Pay,” then select “Add Card.”
You can use Apple Pay on iPhone, Apple Watch, iPad and Mac. Devices compatible Apple Pay.
All physical, virtual and single-use cards can be added to Apple Wallet and used for Apple Pay, both in stores and online.
To select your Keewe card as your default card in your Apple Wallet, go to Settings on your iPhone and scroll down to Wallet & Apple Pay. There you can select your default card under “Transaction defaults”.
It enables the use of eligible cards through compatible Apple devices by leveraging existing Near Field Communication (NFC) technology to make mobile payments.
You can also use it to make in-app and E-commerce purchases wherever the Apple Pay logo is displayed.
What is Apple Pay?
Apple Pay is a secure and easy-to-use mobile payment service that can be used to pay in stores wherever Contactless payments are accepted; just look for the Contactless or Apple Pay symbol.
It enables the use of eligible cards through compatible Apple devices by leveraging existing Near Field Communication (NFC) technology to make mobile payments.
You can also use it to make in-app and E-commerce purchases wherever the Apple Pay logo is displayed.
Which devices are compatible with Apple Pay?
-iPhone models with Face ID
-iPhone models with Touch ID, except iPhone 5s
-iPad Pro, iPad Air, iPad, and iPad mini models with Touch ID or Face ID
-Apple Watch Series 1 and later
-Mac models with Touch ID
-Mac models introduced in 2012 or later with an Apple Pay-enabled iPhone or Apple Watch
-Mac computers with Apple silicon that are paired with a Magic Keyboard with Touch ID
How do I activate Apple Pay?
Sign into the Keewe mobile app, navigate to the card you would like to add to the Wallet, and scroll to the bottom of the page. Next, tap the Add to Apple Pay button and follow the instructions. You can also add the card through Apple Wallet, but we recommend activation through the app. If you require further guidance, you can contact us at +33176441593 (in France)
You can also ask an admin from your organization to replace your card using the admin app. If the card is replaced rather than terminated, it can automatically be used with Apple Pay without going through the activation process.
Do I need mobile data or a Wi-Fi connection to use Apple Pay?
Mobile data or Wi-Fi connection is not required for making transactions using Apple Pay. You will need mobile data or a Wi-Fi connection to set up a card on the Wallet and to receive transaction notifications.
Why do I get a message to contact the card issuer when I try to activate Apple Pay?
This message can appear when the activation could not be completed successfully. You can try restarting your phone and adding the card through the Keewe mobile app instead of via Apple Wallet. If the problem persists, you can contact us at +33176441593
During setup I have been prompted for a one-time passcode. What is this and why is it required?
When you add a card via Apple Wallet, we send a one-time passcode via text or email as an authentication security measure. Adding a card via the Keewe mobile app does not require entering a one-time passcode.
I can't activate my Apple Pay card on my Apple Watch. What should I do?
Contact us at +33176441593 (in France).
How do I look a card connected to Apple Pay?
Sign into the Keewe web or mobile app, navigate to the relevant card in Wallet, and tap “Lock card”. The card may not be used via Apple Pay while it is locked.
How do I permanently remove my card from Apple Wallet?
Open Apple Wallet, tap on the card, and tap the three points in the top right corner. Next, scroll to the bottom and select "Delete this card". You can also contact support for help with removing cards from Apple Wallet. You can always add back the card using the regular activation process.
I have lost my Apple device, what should I do?
If your device is lost or stolen, Apple Pay has security features to make sure other people can't use Apple Pay on your device.
-To use Apple Pay, you'll need to authorize each purchase with Face ID, Touch ID or your passcode.
-On your Apple Watch with Wrist Detection turned on, you'll need to enter your passcode every time you put on your Apple Watch.
-You can mark your device as lost, which will turn off Apple Pay on your device automatically.
-You can also call Keewe customer service to suspend or delete the token associated with your Keewe card(s). If the token is suspended, it can be resumed once the device is found. If it is deleted, you will need to add the card again.
What should I do if my card is lost or stolen?
If your card is lost/stolen, you can lock it or terminate it using the Keewe web or mobile app. To lock the card, sign into the Keewe web or mobile app, navigate to the relevant card in Wallet, and tap “Lock card”. To terminate the card, tap the three dots on the right and press “Terminate card”.
You can also ask an admin from your organization to replace your card using the admin app. If the card is replaced rather than terminated, it can automatically be used with Apple Pay without going through the activation process.
What happens to Apple Pay on my Apple Watch if I disconnect my watch from my phone?
Your Apple Watch will then be reset and all cards and settings on it will disappear. However, everything is left as before on your iPhone.
What happens to the card in my Apple Watch id I remove it from Apple Wallet on my iPhone?
Any card added to your Watch app is treated independently from the card(s) on your other devices.
On how many devices can I add my card?
A card can be added on up to 10 devices.
How many cards can I have per device?
With iOS15, you can have up to 8 cards on iPhone 7 and iPhone 6S, up to 12 cards on iPhone 8, and up to 16 cards on iPhone XS and later.
Where can I find my recent Apple Pay transactions?
You can find them in Apple Wallet and the Transactions page of the Keewe cardholder app.
Why does a check mark appear on the screen along with the text "done" when I use Apple Pay event though the card terminal says that the purchase has been rejected?
The checkmark during payment only indicates that the data has been passed from the phone to the terminal, not that the transaction was approved.
Will I receive notifications for approved and declined transactions?
Transactions made with your Apple Wallet will be displayed in a push notification and in the Transactions page of the Keewe mobile app, similar to other transactions.
How do I pay with Apple Pay?
Pay with iPhone with Touch ID
Hold the Touch ID and hold your iPhone near the contactless reader until you see ‘Done’ and a checkmark.
Pay with iPhone with Face ID
-Double-click the side button, then authenticate with Face ID or with your passcode.
-Hold the top of iPhone near the contactless reader until you see ‘Done’ and a checkmark.
Pay with Apple Watch
-Double-click the side button and hold the display of your Apple Watch near the contactless reader.
-Wait until you feel a tap.
Pay within apps
With your iPhone, iPad, Mac, and Apple Watch, you can use Apple Pay to pay within apps when you see the Apple Pay button.
-Tap the ‘Buy with Apple Pay’ or ‘Apple Pay’ button or choose ‘Apple Pay’ as your payment method.
-Follow the on-screen instructions.
-Confirm the payment. When your payment is successful, you'll see ‘Done’ and a checkmark on the screen.
Are there fees or charges for using Apple Pay?
There are no fees when you use Apple Pay to make purchases.
What happens when I replace or update my device?
If you replace or update your device, you will need to add your Keewe card(s) to Apple Pay again.
Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of it. You should also remove your card if you temporarily hand your device to someone else;if you need it repaired, for example.
How do I return an item purchased with Apple Pay?
Apple Pay refunds work the same way as normal refunds. You should consult with the merchant directly to refund a transaction.
